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NEWS
APPLE WILL REPLACE YOUR BENT IPAD PRO, BUT IT WILL COST YOU
Yesterday I told the story of Zach, a Macworld reader who
discovered that his 2018 11-inch iPad Pro was starting to bend down
the middle after a month of normal use. We reported that Zach was
on his way to see if Apple would replace the device, particularly in
light of Apple’s acknowledgement that some 11-inch iPad Pro models
would be bent from the moment you opened the box, owing to a problem
with the cooling process during manufacture. This was normal,
Apple seemed to suggest in an unquoted statement, and as such
Apple wouldn’t replace units outside the first 14 days.
I’m happy to report that on Friday, Zach was able
to get a replacement iPad Pro. I’m not so happy to report,
though, that he had to pay a $49 service fee in order to get it.
Importantly, Zach has AppleCare+, so it’s doubtful
he would have been able to get that replacement without it.
This is in line with earlier reports on forums and subreddits,
which claimed that Apple was charging a deductible on the assumption
that bent iPads were the result of accidental damage. Frankly, I was
more annoyed by the $49 fee than Zach, who told me in a Twitter message
that he’s "satisfied" and that it "worked out about as good as I could imagine.
" Still, much of Zach’s relief springs from his
initial fears that Apple wouldn’t replace the device at all.
MICROSOFT DELIVERS EMERGENCY PATCH FOR UNDER-ATTACK IE
Microsoft rarely mentions Internet
Explorer (IE) anymore, but when it does,
it usually means bad news.
So it was Wednesday, when Microsoft
issued a rare emergency security update
to plug a critical vulnerability in the still-supported IE9, IE10 and IE11.
The flaw was reported to Microsoft by Google security engineer Clement Lecigne.
The update was issued to Windows 7, 8.1 and 10 - the latter with patches
for versions 1607 and later - as well as Windows Server 2008, 2012,
and 2019. (Updates for some versions of Windows 10 - 1607 and 1703 - were
available
only to Windows 10 Enterprise and Windows 10 Education.
Microsoft demoted IE to legacy status in early 2016; although
the firm promised to continue patching the browser's
it stopped improving or enhancing it. The only reason Microsoft still
serviced IE was so business users of Windows 7, 8.1 and 10 could continue
to run custom web apps and aged intranet sites. The future, Microsoft
has said time and time again, is Edge, which runs only on Windows 10.
GIVEAWAY: WIN A PAIR OF BOSEBUILD BLUETOOTH HEADPHONES!
Yesterday I told the story of Zach, a Macworld reader who
discovered that his 2018 11-inch iPad Pro was starting to bend down
the middle after a month of normal use. We reported that Zach was
on his way to see if Apple would replace the device, particularly in
light of Apple’s acknowledgement that some 11-inch iPad Pro models
would be bent from the moment you opened the box, owing to a problem
with the cooling process during manufacture. This was normal,
Apple seemed to suggest in an unquoted statement, and as such
Apple wouldn’t replace units outside the first 14 days.
I’m happy to report that on Friday, Zach was able
to get a replacement iPad Pro. I’m not so happy to report,
though, that he had to pay a $49 service fee in order to get it.
Importantly, Zach has AppleCare+, so it’s doubtful
he would have been able to get that replacement without it.
This is in line with earlier reports on forums and subreddits,
which claimed that Apple was charging a deductible on the assumption
that bent iPads were the result of accidental damage. Frankly, I was
more annoyed by the $49 fee than Zach, who told me in a Twitter message
that he’s "satisfied" and that it "worked out about as good as I could imagine.
" Still, much of Zach’s relief springs from his
initial fears that Apple wouldn’t replace the device at all.
APPLE RELEASES IOS 12.1.2, ADDRESSING ESIM ACTIVATION BUGS
Apple released iOS 12.1.1 fewer than two weeks ago, fixing
a handful of bugs and expanding eSIM support. Today, Apple is fixing a few remaining bugs with iOS 12.1.2, as more carriers around the world roll out eSIM support for the iPhone XS and XR. (T-Mobile, AT&T, and Verizon now support adding lines via eSIM in the U.S.)
The release notes for 12.1.2 are the shortest we’ve
seen in a long time.
iOS 12.1.2 includes bug fixes for your iPhone
. This update:
1.Fixes bugs with eSIM activation for iPhone XR,
iPhone XS, and iPhone XS Max.
2.Addresses an issue that could affect cellular
connectivity in Turkey for iPhone XR, iPhone XS, and
XS Max.
As you can see, this update only fixes a few eSIM activa
tion bugs and cellular connectivity issues in Turkey.
It’s possible that, although undocumented, this update may
also make changes to iPhones in China to comply with the
terms o
f the Qualcomm patent lawsuit. Qualcomm recently won an injunctio
n against selling many iPhones in China, and while Apple said all
of its phones were already compliant and would remain on sale, it al
so said it would release a software update that addresses
"the minor functionality of the two patents at issue in the case
."
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